

AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is.
Ferrari is a mythology brand whose valuation — more than $80 billion — rests almost entirely on symbolic distance and irrational desire.
Majority of those surveyed in a new study of family offices plan strategic portfolio changes, increase diversification across currencies and deepen investment in artificial intelligence amid a more complex, global investment landscape rife with geopolitical risk and structural uncertainty.
The luxury goods business has reached a pivotal crossroads, where heritage and innovation are converging at an unprecedented pace.
Sustainability is now fully embedded in LVMH’s strategy and is helping drive the transformation of all activities at the world’s No. 1 luxury conglomerate.
When every consumer gets a personalized version of the brand, there is no shared experience to gather around.
AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is.
That question was discussed earlier this month by brand leaders, economists, editors and creative executives during the Walpole British Luxury Summit in London.
Most valuable customers are increasingly found in social spaces that luxury brands have not yet fully colonized.
The Louis Vuitton Cruise Collections evoked the brand’s spirit of travel and the discovery of architectural landmarks.
What does the ongoing disruption in the Middle East teach marketers about the luxury business’ resilience?
The partnership between the City of Beverly Hills and the Rodeo Drive Committee will celebrate luxury, retail and automotive culture.
Sustained investment in craftsmanship, heritage preservation and strategic footprint expansion in distribution and manufacturing helped buoy results.
AI agents are not just reducing costs in customer service — they are redefining what customer service work actually is.
Majority of those surveyed in a new study of family offices plan strategic portfolio changes, increase diversification across currencies and deepen investment in artificial intelligence amid a more complex, global investment landscape rife with geopolitical risk and structural uncertainty.
The luxury goods business has reached a pivotal crossroads, where heritage and innovation are converging at an unprecedented pace.
Ferrari is a mythology brand whose valuation — more than $80 billion — rests almost entirely on symbolic distance and irrational desire.
Conventional wisdom might say loyalty programs cheapen a luxury brand. The concern is understandable as luxury trades on scarcity, exclusivity and an air of inaccessibility.
The steady rise of participation luxury comes with a big asterisk for brands.
The British automaker said it has taken a considered and resilient approach In a year marked by geopolitical uncertainty, infrastructure challenges and shifting customer expectations.
The influx of more than 2 million visitors nationwide during the FIFA World Cup is expected to place significant pressure on traditional hotel inventory.
Joseph Ribkoff is investing in storytelling, digital channels and brand visibility to shift from being a “hidden gem” to a more culturally relevant and desirable brand.
The British automaker said it has taken a considered and resilient approach In a year marked by geopolitical uncertainty, infrastructure challenges and shifting customer expectations.
Only 7 days left for the Luxury Marketing Summit May 13 in New York. Few seats left open – join us!
The influx of more than 2 million visitors nationwide during the FIFA World Cup is expected to place significant pressure on traditional hotel inventory.



















































































